Shipping

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Orders ship within 24 hours of purchase, Monday through Friday. Orders placed on weekends or holidays ship within 1–2 business days. You'll receive a tracking number by email as soon as your order ships.

Some pieces are made in limited quantities. If an item sells out before your order is processed, we'll contact you right away and issue a full refund.

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Returns + Refunds

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Within 7 days of delivery, you can return full-price items for store credit or a full refund to your original payment method.

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• Items must be returned in the same condition you received them, with any packaging they came in.

• Sale and clearance items are final sale and can't be returned or exchanged.

• To start a return, email allison@stackedbyprevail.com with your order number within 7 days of delivery. Let us know whether you'd like store credit or a refund.

• Return shipping is paid by the customer.

• Refunds and store credit are issued within 3 business days after we receive and inspect your return. Refunds may take a few extra days to show up, depending on your bank.

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About Our Pieces

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Most of the Stacked by Prevail collection is modern jewelry. We also offer a smaller selection of vintage and pre-owned pieces, which are clearly marked as such in their listings.

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Every piece is inspected before it ships, but jewelry isn't always flawless. Modern pieces can have tiny finishing marks or small variations in plating or stones. Vintage and pre-owned pieces may show light wear from their history, such as fine scratches, patina or softened engraving.

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Photos are taken in natural light to show each piece as it is, so please review the photos, measurements and description before purchasing.

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Noticed a Flaw? Reach Out

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If anything about your piece isn't right, we want to hear about it, big or small. Email allison@stackedbyprevail.com within 7 days of delivery with your order number and a photo, and we'll work with you to make it right.

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If your item has a significant issue that wasn't shown or described in the listing, we'll offer a full refund, including return shipping. Examples include a missing stone, a broken clasp or a metal that's different from what was listed. This applies to every order, including sale and clearance items.

 

Questions

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For questions about an item or your order, email allison@stackedbyprevail.com. We reply within 1 business day.