FAQ

Checkout our frequently asked questions below. If you still can't find your answer, please contact us.

Customer Care: allison@prevailboutique.com

What are the online promotions?

Our emails are sassy and cute, just like us! Sign up for them and receive product updates, future sale details, and exclusive offers. You’ll also receive 15% off your first order. (Offer valid on full price merchandise only and cannot be combined with other promotions.)
Are there price adjustments?

We do not offer price adjustments at this time.
What if my item arrives damaged?

In the case your item(s) arrive damaged, please report any damaged items within 7 days of receipt and email images to allison@prevailboutique.com. We will resolve your issue with a return, replacement, refund, or credit.
What is the best way to take care of my item after my purchase?

Always follow the label care instructions.
What happens if my item is no longer in stock?

We do our absolute best to ensure our online inventory reflects accuracy. Factors that could affect our accuracy include; pop-up events, seasonal sale, or any other promotional sale. If you'd like to confirm the availability of an item, please contact us - we'd be happy to help! This doesn’t happen often, but if your order was cancelled because the item you selected is no longer available or is out of stock, you’ll hear from us via email within 1-2 business days.
Is shipping free?

YES! We ship all orders USPS Priority! If you would like to ship your ordered expedited, please reach out and we will be happy to provide a quote for your preferred shipping method.
Where do you ship from?

St Louis, MO
How quickly will my order ship?

All orders are fulfilled within 1-2 business days from date of your order and ship from St. Louis, MO.
How can I track my order?

Easy! Once your order ships you will receive an email confirmation with the tracking number.
Do you ship internationally?

No, we do not ship internationally at this time.
Can I change or cancel an order after checkout?

Unfortunately, we are unable to process any changes to orders once they are placed. Due to security purposes, once an order has been verified, we cannot modify or change a shipping address. We would be more than happy to cancel your order and help you place a new order with your correct shipping/billing information.
What forms of payment do you accept?

To add a new question go to app settings and press "Manage Questions" button.We currently accept Visa, Mastercard, American Express, Discover, JCB, and Paypal. Once your order ships, you will be charged. Please click “Place Order” button one time to avoid multiple authorizations.
There's a monthly newsletter?

Yep! And, you get 15% your entire purchase, just for signing up! Tell your friends!
What if I forgot my password?

Visit our sign-in page and click on “Forgot your password?” Then follow the prompts to reset it.
Should I refer my friends?

Totally! Sharing is caring, shout from the rooftops XO
What is your return policy?

Although all sales are final, exchanges for store credit are accommodated within 14 days of purchase. All items must be returned in the same condition as received. Please be sure to review all photos, descriptions, details, and measurements before purchasing. Please be aware that each selected piece is a unique vintage to modern clothing item or accessory, and is typically pre-worn and occasionally a rare antique. Because of this, some pieces will show signs of wear. Each item is inspected, but due to the nature of each individual garment, we cannot guarantee all imperfections are listed.